Know Your Customer
Create The Experience
Grow Your Business
Solution Based Programs
Personas, Values & Character Development
As much as we’d all love to, we can’t be everything to everybody. Knowing who your primary customer segments are and how to best communicate with them, is paramount to creating the kind of experience they will love.
Customer Journey Mapping
The practice of journey mapping the experience that your customer has with your business, will completely transform how you strategise. Priorities will surface quickly, and you will hold the power to make real changes in real time.
Audience Insight Surveys
The best way to discover what your customers want, is simply to ask them. Leaving it to another feedback form after they use your product or service, may mean missing out on repeat business, advocacy and data validation.
Journey Mapping Training
Journey mapping is a practice that all good businesses are adopting at a rapid rate. Building the practice into your planning, will fast track your customer acquisition, and financial growth. We’ll train you or your customer experience champions.
Process in a Nutshell
First we chat
You may be unsure where to start and that’s ok. We can go over everything in more detail so you have the information to make the right choice.
Then you decide
Once we’ve chatted it will become clearer which programs you need now and which can wait. We can then work through a timeline together.
Time to Workshop
All programs involve some form of workshopping, either with the business owner, managers or the whole team. Ideas begin to surface.
Put into Practice
Following each program we will deliver the tools to strategise and fuel growth. You and your team will then be able to revisit mapping regularly.
Customer Journey Mapping, Design & Transformation. What on earth is it? And why should your business invest in it?
A customer journey map reveals the story of a customers’ experience with you. From initial contact, engagement, and forming a long-term relationship with your business or brand. It identifies key interactions and defines the various feelings, motivations and expectations of your customer at each touchpoint. The ultimate goal is to learn more about the customer experience, find the blind spots and remove unnecessary steps, so as to market better, sell faster and drastically improve your customers satisfaction.
Who We Work With
From micro businesses to large companies, Cherry Bamboo brings to the table a plethora of knowledge, skill and common sense from years of working with large companies such as the below.
Testimonials